Managed Services Categories
Flagstaff Te
ch Net offers a suite of managed services. Our maintenance tools help your business with managing and monitoring your computer and data processing tasks more efficiently. The tools can operate from ‘the Cloud’ (off your premises) and are useful for managing resources like those listed below. By offloading maintenance functions to us, your company can reduce IT management chores, reduce complexity, boost productivity, and save time.
- Desktops, Laptops, and Servers
- Backups and Disaster Recovery
- Printers
- Network
- Domain Name Management
- Mobile Phones and Tablets
- Office 365
- Other applications
We usually prefer to have total responsibility for all eight areas, but will consider a co-managed partnership using different combinations, if conditions are amenable. To start a discussion of how we can best serve your business, you are encouraged to make an appointment for a one hour revue of your project and managed service needs. That meeting may or may not warrant a more comprehensive assessment of your business requirements and opportunities for management improvements. To make an appointment, please use our convenient consultation scheduling form on the bottom of this page or call us at 928-224-9462 and we’ll get back to you within 24 hours to confirm the appointment.
MANAGED SERVICE CATEGORY LIST | Service | A Managed |
CONSULTING | ||
Onsite Periodic Business Review (QBR) | Quarterly | YES |
End-User Office365 Training Program | 24x7x365 Via Portal | YES |
DESKTOP, LAPTOPS AND SERVERS | ||
Setup New Profiles on Desktops and Laptops | As Needed | YES |
Add / Edit / Delete User Accounts | As Needed | YES |
Forgotten Password Resets | As Needed | YES |
Archive Old User Accounts (Backup Email & Files) | As Needed | YES |
Setup & Maintain Security Groups | As Needed | YES |
Setup & Maintain Network Drives | As Needed | YES |
Restore Files from Backups (1) | As Needed | YES |
Troubleshoot Operating System Not Working | As Needed | YES |
Troubleshoot Microsoft Office Not Working | As Needed | YES |
Troubleshoot Anti-Virus Not Working | As Needed | YES |
Reboot Servers | As Needed | YES |
Troubleshoot Hardware Issues (3) | As Needed | YES |
Hard Drive Clean-up (Remove Temp & Unnecessary Files) | As Needed | YES |
Warranty Claim Processing (3) | As Needed | YES |
Microsoft Patch Management (Service Packs & Updates) | Daily | YES |
Update Approved 3rd Party Applications (Adobe Flash, Adobe Reader, PDF Creator, Java, 7-Zip, etc.) | Daily | YES |
Monitor all Critical Server and Computer Services and Fixes | 24x7x365 | YES |
Monitor Anti-Virus and End-Point Protection Applications | 24x7x365 | YES |
Monitor Anti-Virus Definitions + Updating Correctly | 24x7x365 | YES |
Monitor Anti-Malware Running & Protection Enabled | 24x7x365 | YES |
Monitor Anti-Malware Definitions Updating Correctly | 24x7x365 | YES |
Monitor Hard Disk Health + Space & Defrag if Necessary | 24x7x365 | YES |
Monitor High CPU Usage | 24x7x365 | YES |
Monitor Security and Event Logs | 24x7x365 | YES |
Roll out our Best Practice Security Policies | On-Going | YES |
BACKUPS AND DISASTER RECOVERY | ||
Monitor Server and Computer Backups (1) | 24x7x365 | YES |
Troubleshoot Server and Computer Backup Failures (1) | As Needed | YES |
Monitor Office365 Backups (1) | 24x7x365 | YES |
Troubleshoot Office365 Backup Failures (1) | As Needed | YES |
Manual Test Restore & Report of All Approved Backups (1) | Monthly | YES |
PRINTERS | ||
Clear & Reset Printer Queues | As Needed | YES |
Troubleshoot Printer Issues | As Needed | YES |
Add / Edit / Delete Printer Mapping Group Policies | As Needed | YES |
Add / Edit / Delete Printer Drivers for Existing Printers | As Needed | YES |
Troubleshoot Printer Hardware Issues (3) | As Needed | YES |
Warranty Claim Processing (3) | ||
NETWORK | ||
Troubleshoot Internet Service Provider Issues & Outages | As Needed | YES |
Troubleshoot Network Switch Issues | As Needed | YES |
Troubleshoot Wi-Fi Access Point Issues | As Needed | YES |
Update Wi-Fi SSID / Keys | As Needed | YES |
Troubleshoot Router Issues | As Needed | YES |
Troubleshoot Firewall Issues | As Needed | YES |
Firewall Security Audit and Adjustment | Monthly | YES |
Monitor Network Switches Operations & Availability | 24x7x365 | YES |
Monitor Wi-Fi Access Points Operations & Availability | 24x7x365 | YES |
Monitor Router Operations & Availability | 24x7x365 | YES |
Monitor Firewall Operations & Availability | 24x7x365 | YES |
Warranty Claim Processing (3) | ||
DOMAIN NAME MANAGEMENT | ||
Add / Edit / Delete MX Records | As Needed | YES |
Add / Edit / Delete TXT Records | As Needed | YES |
Add / Edit / Delete PTR Records | As Needed | YES |
Add / Edit / Delete CNAME Records | As Needed | YES |
Add / Edit / Delete A Records | As Needed | YES |
MOBILE PHONES & TABLETS | ||
Configure Outlook or Mail App (2) | As Needed | YES |
Configure Skype for Business App (2) | As Needed | YES |
Configure OneDrive for Business App (2) | As Needed | YES |
Configure Teams for Business App (2) | Restore As Needed | YES |
OFFICE 365 | ||
Add / Edit / Delete User Accounts | As Needed | YES |
Add / Edit / Delete User and Security Groups | As Needed | YES |
Add / Edit / Delete Shared Mailboxes | As Needed | YES |
Add / Edit / Delete Distribution Groups | As Needed | YES |
Forgotten Password Resets/Recovery | As Needed | YES |
Archive Old User Accounts (Backup Email & OneDrive) | As Needed | YES |
Restore Files from Backups (1) | As Needed | YES |
Install & Connect OneDrive Desktop Client (2) | As Needed | YES |
Install & Connect Skype for Business Desktop Client (2) | As Needed | YES |
Install & Connect Teams Desktop or ZOOM Client (2) | As Needed | YES |
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